How does Vaulted collection storage work?
Vaulted follows a simple loop: collect from your door, store securely, return on request. Collection is charged once per household visit — Inner London £35, Outer London £45, UK-wide £60 — storage starts from about £1.35 per week with insurance included, and you manage everything in-app without ever visiting a storage unit.
Step one: book and choose your term
Browse seasonal or moving-home catalogue lines at vaultedstorage.co.uk. Pricing is transparent before checkout — weekly storage updates live when you adjust term length. Longer commitments including 20+ weeks reduce weekly rates and can qualify collection for free when basket rules are met. Custom quotes apply for international relocation items.
Step two: collection at your address
Collection pricing depends on postcode: £35 Inner London, £45 Outer London, £60 UK-wide. The charge applies once per household visit, not per item — so bundle skis, a bike, and boxes into one collection where access allows. Add notes for stairs, parking, or heavy items, or email info@vaultedstorage.co.uk to confirm handling. Same-day collection depends on slot availability; choose the earliest slot shown for urgent timelines.
What happens after collection
- Items are checked in against your booking and stored securely.
- Your account shows what is in storage with declared values.
- Weekly storage accrues according to your chosen term and catalogue lines.
- You can request returns or temporary returns through the app.
Vaulted collection storage management and returns
Your account is the system of record. Photos, declared values, and item names should match what we collected. If you add items later, book another collection — bundling where possible to keep the once-per-visit collection charge working in your favour. Moving-home customers with wardrobe-to-two-bed volumes can mix catalogue bands in one booking when structured correctly; email info@vaultedstorage.co.uk for help with larger lists.
International relocation sits outside standard seasonal lines but follows the same philosophy: we quote custom handling for goods crossing borders, while domestic customers see upfront pricing in checkout. That split keeps seasonal booking fast for skis and boxes while giving complex moves proper attention.
Everything is managed in-app — no phone tag for basic requests. Returns are coordinated to your door, typically within around 48 hours depending on scheduling. Temporary returns need around 48 hours notice. Return delivery follows postcode-style charging for standard items. Explore /faq for weight limits, heavy items, and international quotes.