How does Vaulted work?

Simple: we pick up your items from your door, store them safely, and bring them back when you need them.

Do I need to visit a storage unit?

No. Everything is door-to-door, so you do not need to travel to a storage unit.

How much does collection cost?

Collection is based on your postcode: Inner London is £35, Outer London is £45, and UK-wide is £60. Collection is charged once per household collection, not per item.

What kind of items can I store?

You can store seasonal gear (like skis, bikes, and golf clubs), boxes (small/medium/large), and moving-home loads from wardrobe size up to larger home bands.

Will I see the full price before booking?

Yes. Pricing is shown up front before you book, and weekly rates update live when you change the term.

How can I contact Vaulted?

Email info@vaultedstorage.co.uk for pre-booking questions, or use in-app support after signup. More answers are on https://vaultedstorage.co.uk/faq

How do I book a Vaulted collection?

Start at vaultedstorage.co.uk, choose your items and term, enter your postcode for collection pricing, and select an available collection slot shown in checkout.

Is collection charged per item?

No. You pay a postcode base visit fee (£36*/£46*/£60*) covering up to 5 boxes, 2 oversize, or 1+1; †£12 per extra item beyond that. Assisted help from £81.90‡ where required.

What is assisted help?

Assisted help means crew help loading from your property (from £81.90‡ (1.5 hours at checkout), shown at checkout). Without assisted help, items must be ready at the collection point. See vaultedstorage.co.uk/terms#assisted-collection.

Is insurance included?

Yes. Insurance is included in the storage price. Declare values appropriately in your account.

Do I ever visit a storage facility?

No. Vaulted is fully door-to-door. You manage items in-app and request returns to your address.

How Does Vaulted Collection Storage Work?

Vaulted collects items from your door, stores them securely, and returns them on request through your account — collection is from £36* Inner London / £46* Outer London / £60* UK-wide (*base covers up to 5 boxes, 2 oversize, or 1 box + 1 oversize; †£12 per extra item; ‡assisted help from £81.90), storage starts from about £1.35 per week with insurance included, and you never visit a storage unit.

New to Vaulted? Here is exactly how collection storage works — from first booking to getting items back at your door.

How does Vaulted collection storage work?

Vaulted follows a simple loop: collect from your door, store securely, return on request. Collection is from £36* Inner London / £46* Outer London / £60* UK-wide (*base covers up to 5 boxes, 2 oversize, or 1 box + 1 oversize; †£12 per extra item; ‡assisted help from £81.90). Storage starts from about £1.35 per week with insurance included, and you manage everything in-app without ever visiting a storage unit.

Step one: book and choose your term

Browse seasonal or moving-home catalogue lines at vaultedstorage.co.uk. Pricing is transparent before checkout — weekly storage updates live when you adjust term length. Longer commitments including 20+ weeks reduce weekly rates. Custom quotes apply for international relocation items.

Step two: collection at your address

Collection pricing depends on postcode: from £36* Inner London / £46* Outer London / £60* UK-wide (*base covers up to 5 boxes, 2 oversize, or 1 box + 1 oversize; †£12 per extra item; ‡assisted help from £81.90). Bundle within the base where access allows, and complete the access questionnaire for stairs, lifts, and assisted help. Same-day collection depends on slot availability; choose the earliest slot shown for urgent timelines. Full terms: /terms#assisted-collection.

Base visit vs assisted help

Base visit: £36* / £46* / £60* covering up to 5 boxes, 2 oversize, or 1+1.
†£12 per extra item beyond the base bundle.
‡Assisted help from £81.90 (1.5 hours at checkout) — shown before you pay; required for larger orders and upper floors without a lift.

What happens after collection

Items are checked in against your booking and stored securely.
Your account shows what is in storage with declared values.
Weekly storage accrues according to your chosen term and catalogue lines.
You can request returns or temporary returns through the app.

Vaulted collection storage management and returns

Your account is the system of record. Photos, declared values, and item names should match what we collected. If you add items later, book another collection — bundling where possible to stay within the base bundle and minimise †extras. Moving-home customers with wardrobe-to-two-bed volumes can mix catalogue bands in one booking when structured correctly; email info@vaultedstorage.co.uk for help with larger lists.

International relocation sits outside standard seasonal lines but follows the same philosophy: we quote custom handling for goods crossing borders, while domestic customers see upfront pricing in checkout. That split keeps seasonal booking fast for skis and boxes while giving complex moves proper attention.

Everything is managed in-app — no phone tag for basic requests. Returns are coordinated to your door, typically within around 48 hours depending on scheduling. Temporary returns need around 48 hours notice. Return delivery follows postcode-style charging for standard items. Explore FAQ for weight limits, heavy items, and international quotes.